Return & Refund Policy

Thank you for shopping with CRAFTO Mart. We want you to be satisfied with your purchase. This policy explains the conditions for returns, replacements, and refunds. Clear return policies help customers understand eligibility, timelines, and the return process.

1. Return Eligibility

Products may be eligible for return if:

• The item received is damaged.
• The wrong product was delivered.
• The item has a manufacturing defect.

2. Return Request Period

Return requests must be submitted within 7 days of receiving the order.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Used or damaged products caused by customer misuse.
• Personalized or custom-made products.
• Products returned without original packaging.

4. Return Process

To request a return, contact our support team with your Order ID, product details, and photos (if applicable). After verification, return instructions will be provided. Clear step-by-step return instructions help reduce customer confusion.

5. Refund Process

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method.

6. Refund Timeline

Approved refunds are generally processed within 5–10 business days, depending on the payment provider or bank.

7. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.

8. Contact Us

For return or refund assistance, contact:

CRAFTO Mart
Email: supportcrafto@gmail.com
Website: craftomart.com